Facebook on Tuesday reacted to a report which painted a negative picture about the work surroundings for many of its material moderators by outlining what it states are steps it is taking to improve the employment situations for all those employees.
In a post to business employees, Justin Osofsky, Facebook’s vice president of international operations, said that among other things, the company is going to hold a”partner summit” in its Menlo Park headquarters in April. The purpose of the assembly, he stated, are to bring together its vendor partners to”enforce our expectations for our partners, provide in-depth sessions on wellness and resiliency, quality, and coaching.”
The Verge report stated it interviewed a dozen current or former Cognizant workers in Phoenix and painted a picture of stressful work environments, a lack of support worker assistance services, and wages radically below what the average Facebook employee earns.
Facebook has been on a hiring spree within the last two decades, and it now employs about 15,000 content moderators who manage videos and articles to guarantee the content does not violate the social networking giant’s network standards. In his article, Osofsky confessed that because of Facebook’s size and its need to enlarge its content-moderation operations,”we will inevitably encounter issues we must address on an ongoing basis.”
Osofsky explained that Arun Chandra, who directs Facebook’s international operations for managing vendor partners, will direct the upcoming summit. Osofsky said Chandra will address such issues as”some of the recent concerns and fortify our standards on support and wellness,” for the employees of its vendor partners.
Osofsky also stated that Facebook would introduce a new compliance and audit software to be certain its partners are abiding by the terms and conditions of their contract arrangements with regards to worker training and health programs.